Find answers to the most common questions about OnlineKirana
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Placing an order is easy! Simply browse products, add items to your cart, proceed to checkout, select your address and payment method, and confirm your order. You'll receive a confirmation notification.
Orders can be modified within 2 minutes of placement. After that, the order is processed and cannot be changed. Please contact support for assistance.
We accept UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and Cash on Delivery (COD). All payments are secure and encrypted.
Yes, we use 256-bit SSL encryption and PCI-compliant payment gateways to ensure all transactions are secure. Your payment details are never stored on our servers.
Yes, refunds are processed for cancellations, returns, and failed deliveries. Refunds typically take 5-7 business days to reflect in your account.
Delivery times vary by location. Typically, orders are delivered within 30-45 minutes in urban areas. You'll receive real-time tracking updates.
Delivery charges depend on your location and order value. Orders above ₹500 qualify for free delivery. The charge is displayed during checkout.
We accept returns within 24 hours of delivery for non-perishable items. Perishable items cannot be returned for hygiene reasons. Contact support for return requests.
To initiate a return, go to your order history, select the order, and click "Return". Follow the instructions or contact our support team for assistance.
Click "Forgot Password" on the login page, enter your registered email/mobile, and you'll receive instructions to reset your password.
To delete your account, go to Profile Settings and select "Delete Account". Please note that this action is permanent and cannot be undone.