Privacy Policy 🔒

1. Introduction

ONLINE KIRANA is an online grocery shopping platform that allows customers to browse products, purchase groceries and daily essentials, manage shopping carts, place orders, make payments, and receive deliveries.

This Privacy Policy explains how ONLINE KIRANA collects, uses, stores, discloses, and protects personal information when users access our Android mobile application or website.

In this policy, "ONLINE KIRANA," "we," "our," and "us" refer to the ONLINE KIRANA grocery shopping service and the responsible operator of the service.

By using our application or website, you acknowledge this Privacy Policy.

2. Information We Collect

We collect information necessary to provide grocery shopping, order processing, payment, delivery, and customer support services.

2.1 Personal Information

Depending on the features you use, we may collect:

• Name
• Mobile number
• Email address, if provided
• Account and authentication information
• Profile information provided by you

2.2 Delivery Address and Location

To fulfil orders, we may collect your delivery address, including house number, street, locality, city, state, PIN code, and delivery instructions.

If you grant location permission, we may use your device location to help select a delivery address, identify serviceable areas, or improve delivery accuracy.

Location permission can be managed through your device settings. Where supported, you may enter your address manually instead.

We do not claim to collect continuous background location information unless such a feature is actually implemented and appropriately disclosed.

2.3 Shopping and Order Information

We may collect:

• Products viewed, selected, added to the cart, or purchased
• Product quantities and prices
• Order details and order history
• Delivery status and delivery instructions
• Coupons, discounts, and offers used
• Cancellations, returns, and refund requests
• Customer support communications

This information helps us process orders and provide a better shopping experience.

2.4 Payment Information

ONLINE KIRANA may offer payment methods such as cash on delivery, UPI, cards, net banking, or other supported payment methods.

Online transactions may be handled by third-party payment gateways or financial institutions. We may receive transaction references, payment status, and other information needed to confirm orders, process refunds, and resolve payment disputes.

We do not intend to store complete card security codes or UPI PINs on our own servers. Payment information is handled according to the practices of the relevant payment provider and the payment integration used.

2.5 Device and Technical Information

Depending on the application's implementation and integrated services, we may collect technical information such as:

• Device model and operating system
• Application version
• IP address
• Diagnostic and crash information
• Application performance information
• Device or application identifiers
• Notification delivery and preference information

We collect such information only as necessary for the relevant functionality, security, analytics, or troubleshooting purposes.

3. How We Use Your Information

We use collected information to:

1. Create and manage customer accounts.
2. Process grocery orders and maintain shopping carts.
3. Verify orders and communicate order confirmations.
4. Arrange deliveries and coordinate with relevant stores or delivery partners.
5. Process payments, cancellations, and refunds.
6. Identify delivery service areas and support address selection.
7. Provide customer support and resolve complaints.
8. Detect fraudulent activity and protect account security.
9. Improve application performance and user experience.
10. Send important service notifications and delivery updates.
11. Send promotional communications where permitted by law.
12. Comply with applicable legal, tax, accounting, and regulatory obligations.

4. Sharing of Information

We do not sell your personal information to third parties for their own marketing purposes.

We may share relevant information with:

• Delivery partners and stores: To prepare, process, and deliver your grocery orders.
• Payment providers: To process transactions, verify payments, prevent fraud, and manage refunds.
• Technology service providers: Such as hosting providers, database services, mapping services, notification services, security providers, and technical support providers, where these services are used.
• Legal and regulatory authorities: When disclosure is required by applicable law or a valid legal process.
• Business successors: Where permitted by law in connection with a merger, restructuring, or transfer of the relevant business.

Information is shared only as reasonably necessary for the applicable purpose and subject to relevant legal requirements.

5. Data Storage and Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include secure connections, access restrictions, authentication controls, and appropriate server security practices.

However, no electronic storage or transmission method can be guaranteed to be completely secure.

Users should protect their account credentials and contact us promptly if they suspect unauthorized use of their accounts.

6. Data Retention and Deletion

We retain personal information for as long as reasonably necessary to provide our services, maintain accounts, complete transactions, handle disputes, prevent fraud, and comply with legal obligations.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable retention requirements.

Users may request account deletion through the available in-app functionality, where provided, or by contacting our support team.

When a deletion request is verified, we will process it in accordance with applicable law. Certain transaction, tax, accounting, or dispute-related records may need to be retained where legally required.

Deleting an account may remove access to saved addresses, account details, and order history associated with that account.

You can also submit a request through our account deletion webpage: https://onlinekirana.in/account-deletion

7. Permissions Used by the Application

The application may request certain device permissions when required by its features.

• Location: To help select a delivery address or determine delivery availability, where supported.
• Notifications: To provide order confirmations, delivery updates, payment notifications, and other relevant service messages.

Other permissions, if introduced, will be used only for their disclosed purposes and as required by the application's functionality.

Users can review or revoke permissions through their Android device settings. Revoking a permission may affect the related feature.

8. Cookies and Similar Technologies

Our website may use cookies, local storage, or similar technologies to support essential functionality, maintain preferences, improve security, and analyze website performance where applicable.

Cookie settings can be managed through your browser. Disabling certain technologies may affect some website features.

9. Third-Party Services

The application or website may integrate with third-party services, including payment processors, hosting providers, mapping tools, analytics services, and notification providers.

These services may process information in accordance with their own privacy policies and contractual arrangements.

We encourage users to review the relevant third-party privacy policies when using integrated services.

10. Children's Privacy

ONLINE KIRANA is intended for people who can legally use the service and enter into transactions under applicable law.

We do not knowingly collect children's personal information in violation of applicable law. If we become aware of unlawful collection, we will take appropriate steps to address it.

11. Marketing and Notifications

We may send transactional messages relating to account activity, order placement, payment confirmation, delivery status, cancellations, and refunds.

Promotional messages about products, discounts, and special offers may be sent where permitted by law and, where required, with the user's consent.

Users may manage notifications through their device settings and use available opt-out mechanisms for promotional communications.

12. Your Rights and Choices

Subject to applicable law, you may request to:

• Access personal information associated with your account.
• Correct inaccurate or incomplete information.
• Delete your account or eligible personal information.
• Withdraw consent where processing is based on consent.
• Manage location and notification permissions.
• Opt out of promotional communications.
• Raise a privacy complaint or grievance.

We may request appropriate information to verify your identity before processing a request.

Certain information may be retained where required by law or necessary to resolve pending orders, refunds, disputes, or other obligations.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our application, services, data practices, or applicable laws.

The updated version will be published on our website with a revised "Last Updated" date. Where required, we will provide additional notice or obtain consent.

We encourage users to review this policy periodically.

14. Contact and Grievance Information

For privacy questions, account deletion requests, data correction requests, or complaints, contact us using the following details:

Registered Business Details

We will review privacy-related requests and respond within the timeframes required by applicable law.