Return Policy

Last updated: 16 Sep 2026

1 Eligibility for Return or Replacement

A customer may request a return or replacement if:

  • The delivered product is different from the product ordered.
  • The product is damaged, leaking, broken, or defective at the time of delivery.
  • The product is expired at the time of delivery.
  • The delivered quantity is incorrect.
  • An item is missing from the order but has been charged.
  • The product is materially different from its description on our website or app.

2 Time Limit for Reporting

For perishable, frozen, chilled, dairy, bakery, fruits and vegetables:

Please report eligible issues within 24 hours of delivery.

For non-perishable grocery, household and personal-care products:

Please report eligible issues within 48 hours of delivery.

Requests received after the applicable period may not be eligible except where otherwise required by applicable law.

3 Non-Returnable Products

For hygiene, safety, and quality reasons, correctly delivered products in satisfactory condition may not be returnable if they are:

  • Opened, used, or partially consumed.
  • Perishable products that deteriorated after delivery due to improper storage.
  • Frozen or refrigerated products not stored appropriately after delivery.
  • Opened or used personal hygiene/personal-care products.
  • Products damaged by the customer after delivery.

Need Help?

If you have any questions about our return policy, please contact us:

Google Play Store

Online Kirana

GSTIN

10AAKF03271D1ZQ

Thank you for shopping with Online Kirana.